Terms of service
TERMS AND CONDITIONS
Effective Date: 30 August 2026
Business Name: World Pro Padel
Physical Address: 55 Dorp Street, Stellenbosch, Western Cape, South Africa
Email: worldpropadelsupport@gmail.com
Telephone: 021 005 7989
1. INTRODUCTION
These Terms and Conditions govern your access to and use of the World Pro Padel website, online store, facilities, products, services, bookings, memberships and any other services made available by World Pro Padel ("World Pro Padel", "we", "us" or "our").
By accessing our website, placing an order, making a booking, purchasing a membership, participating in a padel activity or otherwise using our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use our website or services.
2. OUR SERVICES
World Pro Padel provides padel-related products and services to members of the public. Depending on availability, our services may include padel court bookings, coaching, events, memberships, tournaments, equipment, accessories, apparel and other padel-related products or services.
Specific terms may apply to individual products, bookings, memberships, events or services. Where additional terms apply, those terms will be communicated to you before purchase or participation.
3. ELIGIBILITY
You must provide accurate and complete information when creating an account, making a booking or placing an order.
Where a customer is under the age of 18, participation in certain activities may require the consent or supervision of a parent or legal guardian.
We reserve the right to require appropriate identification, consent or other information where reasonably necessary for the safe and lawful provision of our services.
4. ACCOUNTS AND CUSTOMER INFORMATION
You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.
You agree that all information supplied to World Pro Padel will be accurate, current and complete.
You must notify us promptly if you believe that your account has been accessed without your authorisation.
5. PRODUCTS AND SERVICES
We endeavour to ensure that product descriptions, photographs, prices, availability and service information displayed on our website are accurate.
However, minor variations in colour, appearance, packaging or presentation may occur.
Product and service availability is subject to change without notice.
We reserve the right to correct pricing, description or availability errors. Where an error materially affects an order that you have placed, we will contact you and provide an appropriate remedy in accordance with applicable law.
6. PRICING
All prices displayed on our website are stated in South African Rand (ZAR), unless expressly stated otherwise.
Applicable taxes and delivery charges, where relevant, will be displayed or communicated before completion of your purchase.
World Pro Padel reserves the right to change prices at any time, provided that changes will not affect an order that has already been accepted and paid for except where permitted by applicable law.
7. PAYMENTS
Payment must be successfully completed before an online product order or paid service booking is confirmed, unless another payment arrangement has been expressly agreed with World Pro Padel.
We may use third-party payment providers to process payments securely.
World Pro Padel does not ordinarily have access to your complete card details where payments are processed through a third-party payment provider.
If a payment is reversed, declined, disputed or otherwise not successfully received, we may suspend or cancel the relevant order or booking, subject to applicable law.
8. COURT BOOKINGS AND SERVICES
Court bookings and other time-specific services are subject to availability.
A booking is only considered confirmed once payment has been successfully processed or confirmation has otherwise been issued by World Pro Padel.
Customers are expected to arrive on time. Late arrival may reduce the customer's available playing time where another booking follows immediately afterwards.
Unless otherwise communicated, a booking does not automatically extend because a customer arrives late.
9. COACHING, EVENTS AND ACTIVITIES
Participation in coaching sessions, tournaments, events and other physical activities carries inherent risks associated with sport and physical exercise.
Participants are responsible for informing World Pro Padel of any relevant limitation or condition that may affect their ability to safely participate.
Participants must follow reasonable instructions provided by World Pro Padel employees, coaches, contractors or authorised personnel.
World Pro Padel may refuse participation where a person's conduct creates a reasonable safety risk to themselves or others.
Nothing in these Terms excludes liability that cannot lawfully be excluded under South African law.
10. CUSTOMER CONDUCT
Customers must behave respectfully and responsibly while using World Pro Padel facilities and services.
The following conduct is prohibited:
- harassment, intimidation or threatening behaviour;
- abusive, discriminatory or offensive conduct;
- intentional damage to property;
- dangerous or reckless behaviour;
- unauthorised use of equipment or facilities;
- interference with other customers' reasonable enjoyment;
- fraudulent or unlawful activity; and
- failure to follow reasonable safety instructions.
World Pro Padel may suspend or terminate access to its facilities or services where reasonably necessary to protect customers, employees, property or the integrity of its operations, subject to applicable law.
11. EQUIPMENT
Customers are responsible for using equipment appropriately.
Where World Pro Padel provides or hires equipment to a customer, the customer must return the equipment in substantially the same condition, subject to ordinary wear and tear.
A customer may be responsible for loss or damage caused by their negligent, reckless, intentional or improper use of equipment, to the extent permitted by law.
12. INTELLECTUAL PROPERTY
All website content, branding, logos, photographs, graphics, designs, text, software and other intellectual property belonging to World Pro Padel is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.
13. THIRD-PARTY SERVICES
Our website may contain links to or integrate with third-party payment processors, booking systems, delivery providers, social-media platforms or other services.
Third-party services may be subject to their own terms and privacy policies.
World Pro Padel is not responsible for the independent operation, availability or policies of third-party platforms, except to the extent required by applicable law.
14. CANCELLATIONS AND REFUNDS
Cancellations, refunds and returns are governed by our applicable Refund and Cancellation Policy.
Nothing in our policies is intended to remove or restrict any mandatory consumer right available under South African law.
15. DELIVERY
Physical products purchased online may be delivered using the delivery options available at checkout.
Our current delivery options are:
Premium Nationwide Delivery: R100, with delivery within approximately 2β3 working days.
Standard Nationwide Delivery: Free, with delivery within approximately 5β7 working days.
Delivery periods are estimates and may be affected by circumstances outside our reasonable control.
16. PRIVACY
World Pro Padel processes personal information in accordance with applicable South African privacy laws and our Privacy Policy.
Further information concerning the collection, use, storage and protection of personal information is contained in our Privacy Policy.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, World Pro Padel will not be liable for indirect, incidental or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including statutory consumer rights that cannot lawfully be waived.
18. FORCE MAJEURE
World Pro Padel will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, government restrictions, infrastructure failures, telecommunications failures, transport disruptions or other extraordinary events.
19. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
The updated version will be published on our website with an updated effective date.
Your continued use of our website or services following publication of amended terms constitutes acceptance of the updated terms to the extent permitted by law.
20. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the consumer's statutory rights.
21. CONTACT
For questions, complaints or enquiries concerning these Terms and Conditions:
World Pro Padel
55 Dorp Street
Stellenbosch
Western Cape
South Africa
Email: worldpropadelsupport@gmail.com
Telephone: 021 005 7989