Shipping policy
SHIPPING & DELIVERY POLICY
Effective Date: 30 August 2026
World Pro Padel is committed to providing customers with reliable and convenient delivery options for eligible products purchased through our online store.
1. DELIVERY OPTIONS
We currently offer the following nationwide delivery services within South Africa:
Premium Nationwide Delivery
Fee: R100
Estimated delivery time: 2β3 working days
Premium Nationwide Delivery is our faster delivery option and is intended for customers who require their order sooner.
Standard Nationwide Delivery
Fee: FREE
Estimated delivery time: 5β7 working days
Standard Nationwide Delivery provides a cost-effective delivery option for customers who are not in a rush to receive their order.
2. ORDER PROCESSING
Orders are generally processed after successful payment has been received and verified.
Processing may take additional time during promotional periods, public holidays, weekends, peak shopping periods or periods of unusually high order volumes.
Delivery timeframes generally begin once the order has been processed and handed to the applicable delivery provider.
3. DELIVERY TIMEFRAMES
The delivery periods stated above are estimates and are not guaranteed delivery dates.
Working days exclude Saturdays, Sundays and South African public holidays unless otherwise communicated.
Certain remote locations may require additional delivery time.
4. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact information.
World Pro Padel cannot be held responsible for delays, additional costs or failed delivery attempts resulting from incorrect, incomplete or outdated information supplied by the customer, to the extent permitted by law.
5. DELIVERY TRACKING
Where tracking information is available, customers may receive tracking details by email, SMS or another appropriate communication method.
Customers should ensure that their contact information remains accurate so that delivery notifications can be received.
6. DELIVERY DELAYS
While we work with our delivery partners to ensure timely delivery, delays may occur due to circumstances outside World Pro Padel's reasonable control.
These may include severe weather, public holidays, strikes, road closures, operational disruptions, incorrect addresses, high delivery volumes and other unforeseen circumstances.
Where we become aware of a material delivery issue, we will endeavour to assist the customer in resolving it.
7. DAMAGED OR INCORRECT ORDERS
Customers should inspect their order as soon as reasonably possible after delivery.
If an item arrives damaged, defective or materially different from what was ordered, please contact World Pro Padel as soon as possible at:
Email: worldpropadelsupport@gmail.com
Telephone: 021 005 7989
Where appropriate, we may request photographs, order information or other reasonable evidence to assist with investigating the issue.
Nothing in this section limits any rights available to consumers under applicable South African law.
8. DELIVERY AREAS
Our standard delivery services are intended for nationwide delivery within South Africa, subject to courier coverage and operational limitations.
Additional delivery charges or alternative arrangements may apply where a location falls outside ordinary courier coverage.
9. CONTACT
For shipping enquiries, please contact:
World Pro Padel
55 Dorp Street, Stellenbosch
South Africa
Email: worldpropadelsupport@gmail.com
Telephone: 021 005 7989