Privacy policy
Last updated: August 30, 2026
World Pro Padel operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). World Pro Padel is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
This Privacy Policy explains how World Pro Padel collects, uses, stores and protects personal information.
1. RESPONSIBLE PARTY
World Pro Padel
55 Dorp Street
Stellenbosch
Western Cape
South Africa
Email: worldpropadelsupport@gmail.com
Telephone: 021 005 7989
2. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
- full name;
- email address;
- telephone number;
- billing and delivery address;
- account information;
- order and transaction information;
- booking and membership information;
- communications with our support team;
- information voluntarily submitted through forms;
- website usage information;
- device and technical information; and
- other information reasonably necessary to provide our products and services.
We endeavour to collect only information reasonably necessary for a specific and legitimate purpose.
3. HOW WE USE PERSONAL INFORMATION
We may process personal information to:
- process and fulfil orders;
- provide booked services;
- manage memberships and accounts;
- communicate with customers;
- process payments;
- arrange delivery;
- provide customer support;
- manage events and bookings;
- prevent fraud and unlawful activity;
- improve our website and services;
- comply with legal obligations; and
- send marketing communications where legally permitted.
4. PAYMENT INFORMATION
Payments may be processed through independent third-party payment providers.
Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.
World Pro Padel does not intentionally retain complete payment-card information where it is unnecessary for us to do so.
5. SHARING INFORMATION
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business.
These parties may include:
- payment processors;
- delivery and courier providers;
- booking and technology providers;
- website hosting providers;
- professional advisers;
- service providers acting on our behalf; and
- regulatory or law-enforcement authorities where legally required.
We do not sell customer personal information merely for commercial purposes.
6. MARKETING
Where required by law, we will obtain the appropriate consent before sending direct electronic marketing communications.
You may request that we stop sending marketing communications at any time.
7. COOKIES
Our website may use cookies and similar technologies to improve website functionality, analyse usage and provide relevant features.
You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.
8. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure.
9. RETENTION
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements or protect our legitimate interests.
10. YOUR RIGHTS
Subject to applicable law, you may have rights to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion where legally appropriate;
- object to certain processing;
- withdraw consent where processing is based on consent; and
- lodge a complaint concerning the handling of your personal information.
Requests may be submitted to:
worldpropadelsupport@gmail.com
11. CHILDREN'S INFORMATION
Where our services involve persons under 18, we may require information or consent from a parent or legal guardian where required by law or reasonably necessary for the safe provision of services.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of independent third parties. Customers should review the relevant third party's privacy policy before providing personal information.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will be published on our website with its effective date.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +27 21 005 7989 or email us at worldpropadelsupport@gmail.com or contact us at 55 Dorp Street, Stellenbosch, Western Cape, 7600, South Africa.