Once your order ships, you’ll receive an email with a tracking number and real-time delivery updates. You will then use your tracking number through our website to view your order status.

While we take every step to ensure safe delivery, if your item arrives damaged or faulty, please contact us within 72 hours. We'll arrange a free replacement or a full refund, no hassles. Just keep the packaging and send us photos of the issue with your order number via email to speed things up.

We get it—choosing a racket is personal. You can return unused items in their original packaging within 7 days of delivery. If you’ve tried the racket, please contact us directly and we’ll assess your case fairly. We're here to help you find your perfect match!

Indeed, we are an authorized online store, We safeguard our customers information and insure safe shopping. Payments are secured via encrypted gateways to keep your information safe.

All of our branded rackets come with a 12-month manufacturer warranty covering structural defects and material faults (not damage from misuse or regular wear and tear). If you experience any issues, email us with photos and proof of purchase, and we’ll guide you through the claim process.